Delete Your Account

Last updated 9 September 2026

How to request deletion

Email support@netharbour.net from the email address on your Shop Harbour account, and tell us the name of your business. This request can come from any account holder, but only affects the account and business data tied to that email address.

How we confirm it is you

We verify the request by replying to the email address already registered on the account. We do not action a deletion request that arrives from, or is only confirmed by, an address that is not the one on file.

In the app

You can also start this from inside Shop Harbour: go to Settings → You and choose "Delete my account".

What happens next

We complete a verified deletion request within 30 days. Backups that already existed before the request continue to expire on their normal schedule and are fully gone within 90 days of the request.

What is deleted

• Your user account and login credentials.
• Your profile details (name, phone number, profile picture).
• If you are the sole owner of a business with no other active staff, the business’s operational records — products, stock, customers and suppliers — are deleted with it.

What we keep, and why

Some records cannot be deleted immediately because we are legally required to retain them — for example, completed sales, invoices, and payment records needed for tax and accounting obligations. These are kept only for as long as the law requires, then deleted. If your business has other active staff, the business’s shared records are retained for them; only your personal account is removed.